Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs.

We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Kiralala.

Process:
1. Provide pictures and videos of product defective parts via email.
2. Once we confirm the cause of the damage, we will immediately arrange for replacement products to be reissued.

Important

1. We do not recommend having our products worked on by outside jewellers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.

2. Please note that in order for us to continue improving, we may require any defective piece to be sent back to us for inspection and quality auditing.

3. Promotional products may be excluded from our warranty policy.